Our tool MKT2Easy have control mechanisms to minimize spamming. However, it is not always possible to prevent spam being sent from our server infrastructure due to the fact that our customers are responsible for the messages sent, in relation to the content and the list of email addresses used.
If this happens, our commitment is to make a complaint to the client that, informing and educating them on best practices. After our orientation, in case of spamming recurrence, Dinamize will immediately cancel a customer’s account as per procedure laid down in the service contract signed between the parties.
As part of our work procedure, Dinamize gets complaints from customers, partners, providers, anti-spam organizations and the population in general. In doing this, we identify and we notify our customers that, if they are involved in abusive email marketing or spam that has received complaints:
Our company has also signed CAPEM, a self-regulatory code of practice for Email Marketing (www.capem.org.br), and follows the definitions of the regulations, in complying with this, Dinamize does not sell any type of email list. Each customer is responsible for the management and handling their own data. Dinamize does not have access to nor can manipulate such data, except for measurement of audience and removal from e-mail lists requested by the recipient and identification of invalid emails (bounces).
Specifications of SPAM
SPAM is nothing more than an electronic message or information of a commercial nature, sent to a recipient individual or company without your prior consent and/or with whom the sender has no prior social or business relationship.
How to report spam to Dinamize
The appropriate method for spam complaints and denunciations made to Dinamize is by using the e-mail addresses [email protected] A from for denouncing spam is also available on the Dinamize website (http://www.dinamize.com/site/contato) and the unsubscribe link in a message sent by one of our customers, where the option for unsubscribing from the market research is available.
The Self-Regulation Code of Practice for Email Marketing, states that the bases should be opt-in or soft opt-in. That is, the recipients should have requested the receipt of messages sent (opt in). Or, the sender must have a verifiable prior business or social relationship with the recipient (soft opt-in).
If your company is sending e-mail marketing to a database of recipients that does not fall into the above categories it should comply immediately.
Use only authorized contacts (Opt-in), with who you have had prior relationship or specific authorization to make such posts. Collect emails for communication via e-mail marketing through the appropriate channels in your company, website, social network, customer service via chat or phone, but ask for confirmation of authorization. Respect those that unsubscribe (Opt-out). Do not harass the recipients. Keep a good and respectful relationship with your email marketing recipients, improving your company’s reputation strengthens your brand.
Please pay attention to the following:
Do not buy lists
Do not borrow lists
Do not use lists that belong to other companies
Do not send e-mails to chat lists
Do not acquire e-mails using scanning software
If the user has registered to receive e-mails on a subject do not send e-mails on other subjects